Terms of Service

Clefwise (“we”, “us”) is software for running a music teaching business, based in South Australia. Teachers use it to manage students, lessons, invoices and messages, and parents use it to see their children's lessons and pay their teacher. Who runs Clefwise, and how to reach us, is in section 17 (Contact).

You agree to these terms and our Privacy Policy when you tick the box as you create your account, or when you accept them in the app after we update them. You must be at least 16 to use Clefwise. If you're under 18, you confirm that a parent or guardian has read these terms and agreed to them for you.

There are two kinds of account:

• A teacher account runs a studio. The teacher adds its students, families, lessons and invoices.
• A parent account is created from a teacher's invitation. The parent sees and manages their own children's lessons, invoices and messages.

Students don't have accounts. Their details are entered by their teacher or parent.

Each account is for one person. Keep your password and devices secure, and tell us straight away at support@clefwise.app if you think someone else has used your account. You're responsible for what happens in your account unless it happened because of our failure.

You run an independent business. You are not our employee, contractor or agent. We provide the software, and you decide how to use it with your families.

Your families' information

You decide what to record about your students and their families, and we store and handle it to run Clefwise for you. When you add a student (including a child) or a family member, you confirm that:

• you're allowed to record their details and use them in Clefwise;
• you've told them, or their parent or guardian, how their information is handled, and obtained any consent the law or your own policies require; and
• the details are accurate, and you'll keep them up to date.

Don't record health information or other sensitive information in notes or messages unless you need it for the lessons and you have consent. If the Privacy Act applies to your business, you remain responsible for meeting it.

Your terms with families

Your studio policies, prices, cancellation rules and lesson credits are yours. Clefwise applies the rules you set, but we are not a party to your agreement with your families, and we don't resolve disputes between you.

Your invoices and messages

• You're responsible for your invoices, including GST, refunds, chargebacks and your own tax records. Export anything you need to keep before you delete your account.
• Announcements and reminders you send through Clefwise are sent on your behalf. Only send them to families who expect to hear from you. We add an unsubscribe link and honour it, as the Spam Act requires.
• You're responsible for any Working With Children checks and other rules that apply to your teaching. We don't check teachers' qualifications or clearances.

Your agreement for lessons is with your teacher, not with us. Their studio policies set their prices, how cancellations and lesson credits work, and their refunds. Clefwise shows you those policies and asks you to accept them for your teacher. A student's studio policies are always accepted by an adult: their parent or guardian, never the student.

When you pay an invoice, you pay your teacher (see section 6). Ask your teacher first about lessons, invoices or refunds. Contact us if something in the app isn't working, or if you have a privacy concern.

Your children's records belong to your teacher's studio. If you delete your account, you stop having access, but your teacher keeps the student records they need.

Every new studio can use Clefwise with any number of students for its first 30 days, free and without a card. A studio gets these 30 days once, from the day it's made; studios made before 6 October 2026 get them from that date. After that, Clefwise is free for up to 3 active students, or 10 on the student plan, and a teacher with more needs a paid plan.

If your studio has more active students than its free plan allows when its 30 days end, Clefwise asks you to choose a paid plan or choose which students stay active. The others become inactive. Nothing is deleted, and you can make them active again by choosing a paid plan.

The plans and prices are shown in the app before you pay. All prices are in Australian dollars and include GST.

• Renewal. A paid plan renews automatically at the end of each month or year, and we charge the card you gave us, until you cancel. Payments are handled by Stripe.
• Cancelling. You can cancel at any time in Settings. Your plan runs to the end of the period you've paid for and then stops. We don't refund part-periods, except where the Australian Consumer Law requires it or these terms say so.
• Failed payments. If a renewal payment fails, you have 14 days to update your card. After that, your studio moves to the free plan. We don't delete anything. Your current students stay active, but you can't activate more than 3 until you upgrade again.
• Price changes. We'll email you at least 30 days before a price change. The new price applies from your next renewal after that notice, and you can cancel before it does.
• Founders plan. The Founders plan is for the first 100 teachers who join it before 1 July 2027. Its price stays at A$15 a month for as long as your Founders subscription continues without a break. It ends if you cancel, or if a payment stays unpaid past the 14 days. Once it ends, it can't be restarted.
• Where to buy. Plans are sold on the Clefwise website. The iOS app has no in-app purchases.

Families pay their teacher's invoices by card through Stripe. The teacher connects their own Stripe account and is the seller for those payments. The money goes to the teacher's Stripe account, and Clefwise takes no fee from it. Stripe's terms apply to those payments, and teachers are responsible for their own Stripe account.

Payments for event tickets are currently collected through Clefwise's Stripe account and passed on to the teacher. The teacher running the event is responsible for it, including any refunds.

Clefwise has no tolerance for objectionable content or abusive users. You must not use Clefwise to:

• harass, threaten or abuse anyone, or post content that is unlawful, hateful or sexual;
• send spam, or message people who haven't agreed to hear from you;
• get into another person's account or another studio's data;
• upload malware, or interfere with Clefwise's security or operation;
• create accounts automatically, or scrape or copy the service; or
• do anything unlawful, or anything unrelated to running or taking music lessons.

You can report a message or announcement, and block a person, from its menu. We review reports within 24 hours. We may remove content, and suspend or close accounts, that break these rules.

• Schedule import from photos. Clefwise sends the photos you choose to our AI provider, Anthropic, which reads the lesson details from them. It runs only when you choose it and agree each time. It can make mistakes, so check the results before you save them.
• Timetable rounds. Clefwise suggests a timetable from the times families prefer. The teacher reviews it and decides when to lock it and send it.
• Lesson credits. When a family cancels a lesson, Clefwise applies the teacher's cancellation policy to decide whether the family receives a lesson credit. The teacher sets the policy and can change the result.

We work to keep Clefwise available and your data safe, but we can't promise it will never be interrupted. We sometimes need to do maintenance, and we'll try to do it outside teaching hours.

We improve Clefwise over time and may change or remove features. If we remove something that is a significant part of a paid plan, you can cancel. We'll then refund the unused part of anything you've paid in advance.

If we ever close Clefwise, we'll give you at least 60 days' notice and a way to export your data. We'll also refund the unused part of anything you've paid in advance.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or changes any right or remedy you have under that law or any other law that can't be excluded.

Clefwise is a business service, not one normally bought for personal or household use. So, where the law allows it, if we fail to meet a consumer guarantee, our liability is limited to supplying the service again, or paying what it would cost to have it supplied again. We choose which.

Otherwise, and as far as the law allows:

• our total liability to you for all claims is limited to the greater of the fees you paid us in the 12 months before the claim, and A$100;
• we aren't liable for loss of profit, revenue or data, or for indirect or consequential loss; and
• we aren't liable for anything a teacher or family does, or for a dispute between them.

These limits don't apply to loss caused by our fraud, our deliberate wrongdoing, or our failure to protect personal information as the law requires. Our liability is reduced to the extent that you caused or contributed to the loss.

If someone makes a claim against us because a teacher recorded or used information in Clefwise without the right to, as section 3 requires, the teacher will cover our reasonable costs of that claim. That doesn't apply to the extent we caused the problem.

You can delete your account at any time in Settings. When a teacher deletes their account, we delete their studio and its records, and their paid plan ends. Families linked to that studio lose access to it.

We may suspend or close an account if the person seriously or repeatedly breaks these terms, doesn't pay, puts other users or Clefwise at risk, or if the law requires it. Unless it's urgent, we'll tell you first and give you a chance to fix the problem. We may also close an account for another reason with 30 days' notice. If we do, we'll refund the unused part of anything you've paid in advance.

After an account closes, we keep and delete its data as our Privacy Policy describes. Sections 7, 11, 12 and 16 still apply after it closes.

Each version of these terms shows the date it took effect, and the most recent changes are listed at the top of this page.

• Changes that don't reduce your rights, like clarifications, new features or changes the law requires, take effect when we publish them. We'll tell you about them in the app.
• Changes that reduce your rights or add to your obligations need your agreement. We'll email you at least 30 days before they take effect. The next time you open Clefwise, it asks you to read and accept them before you go on. If you don't accept them, email us to cancel your plan or close your account, and we'll refund the unused part of anything you've paid in advance.

If you use Clefwise on an iPhone:

• These terms are between you and us, not Apple. We, not Apple, are responsible for the app and its content.
• You may use the app on Apple devices you own or control, as Apple's App Store Usage Rules allow.
• Apple has no obligation to provide maintenance or support for the app.
• If the app fails to meet a warranty that applies to it, you can tell Apple, and Apple will refund the price you paid for it. The app is free, so Apple owes nothing more, and any other warranty claim about the app is ours to deal with.
• We, not Apple, are responsible for handling any claim about the app. That includes product liability, consumer law and privacy claims, and claims that the app infringes someone else's intellectual property.
• You confirm that you aren't in a country subject to a US Government embargo, and that you aren't on a US Government list of prohibited or restricted parties.
• Apple and its subsidiaries are third-party beneficiaries of these terms, and may enforce them against you.

If you have a problem with Clefwise, email us first at support@clefwise.app. We'll try in good faith to resolve it within 30 days. That doesn't stop you going to a consumer protection agency or a court.

The laws of South Australia govern these terms. You and we can bring proceedings in the courts of South Australia, or in any other Australian court that has jurisdiction.

• Email: support@clefwise.app
• Business: Clefwise is run by Jackson Connor Pawelski, a sole trader (ABN 15 561 075 121), at 88 River Drive, Athelstone SA 5076. These terms are an agreement with that business.

• We send notices by email to your account's address, and in the app. You can reach us at support@clefwise.app.
• We may transfer this agreement to a company we control, or to a business that takes over Clefwise. We'll tell you before we do, and your rights under these terms won't be reduced.
• We aren't responsible for delays or failures caused by events outside our reasonable control. This doesn't affect your rights under the Australian Consumer Law.
• If a court finds part of these terms can't be enforced, the rest still applies. If we don't enforce a term straight away, we can still enforce it later.
• These terms, our Privacy Policy and the plan details shown when you buy make up the whole agreement between you and us about Clefwise.